Shipping and handling within 12-24 hrs.

·        Our product will be carefully packaged in a Styrofoam Cooler Box with proper insulation to ensure they can tolerate the temperature shift during the winter or summer

·        Shipping Schedule:

                        Monday - Livestock

                        Tuesday - Livestock

                        Wednesday - Livestock

In the event of any animal dead on arrival, please follow these step to submit your claim:

Take 3 clear pics of dead animals in the un-opened bag next to the shipping label.Send us a message with clear descriptions of what happened to the package to help us diagnose the problem.Allow us up to 24 hrs to process the claim.Once the claim is approved, a refund will be sent to you based on the number of shrimps

Please note, in this circumstance, our DOA policy will be voided:
We do not take any responsible for any dead after our product released to customers tank

The package is unsuccessful deliver on the 1st attempt (We ship to a confirmed Paypal address, it's your responsibility to ensure the address is correct. Unable to deliver on 1st attempt, DOA will be voided.

The package is left outside for an extended period of time during extreme weather. (Once shipped, a tracking number will be provided, it's your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 3 hrs since the time of delivery, DOA will be voided.

The package is lost due to a package thief (If this happens, please contact your local USPS to file a claim)

We process case by case, let us know your thoughts to help us process the claims.

If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

When you receive your dispatched email you can contact us for an update on your tracking. Please see our shipping schedule above for more details

We accept all major credit and debit cards through the Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.

New arrival product very sensitive to change when it comes to water in your tanks. Any immediate change can cause causality. While we working our best to ensure the betta an easy transit and deliver them healthy to your front door. Once they are in your possessions, it is YOUR RESPONSIBILITY:

·        to make sure your water parameter with our tank water parameter. We recommend having a water test kit ready at all times.

·        to make sure to drip acclimate the betta into your tank correctly. We suggest drip acclimate at least 1 hrs before putting them in your tank.

·        to make sure your water doesn't fluctuate too much during the day in their first 30 days.