Platinum White Dumbo - Betta USA Aquatic
Platinum White Dumbo - Betta USA Aquatic

Platinum White Dumbo

**Shipping Information ** We will use the styro-cooler box with 1.5" thick and additional supply to protect...
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Description
Description
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**Shipping Information **

We will use the styro-cooler box with 1.5" thick and additional supply to protect the fishes during transport. Depend on season we will use heat pack or gel-pack to keep temp inside the box stable 



All package are packed with care

Live Guarantee Arrival."


Guppy will be alive for up to 4-5 days without any food and with proper shipping and package. Over the course of 2 years of re-homing guppy, I hardly have any problem with guppy being transport alive, except in some rare cases when the shipment is lost for a week or extreme weather.

·        Shipping and handling within 12-24 hrs.

·        Guppy will be carefully packaged in a Styrofoam Cooler Box with proper insulation to ensure they can tolerate the temperature shift during the winter.

·        Shipping Schedule:

                        Monday - Livestock

                        Tuesday - Livestock

                        Wednesday - Livestock         

·        Order placed after Tuesday will be shipped out next Monday morning

·        Livestock (Freshwater shrimp and live plants, live fish) will be ship Monday, Tuesday and Wednesday only. Shipping them out this day will eliminate the chance of the package will spend overnight at the warehouse, therefore increase the chance of their arrival healthy significantly.

·        If the weather conditions are not allowed shipping the livestock. I will discuss with you when should be ship.  

·        Every shipment is cover under our Guarantee Live Arrival policy.

 

 

 

"We take a loss, so our customer doesn't have to."


Every package bought from us is covered under our Live Guarantee Arrival Policy.


In the event of any animal dead on arrival, please follow these step to submit your claim:


  • Take 3 clear pics of dead animals in the un-opened bag next to the shipping label.
  • Send us a message with clear descriptions of what happened to the package to help us diagnose the problem.
  • Allow us up to 24 hrs. to process the claim.
  • Once the claim is approved, a refund will be sent to you based on the number of GUPPY


 

We will issue the refund of guppy excluding the shipping cost

Please note, in this circumstance, our DOA policy will be voided:


  • The package is unsuccessful deliver on the 1st attempt (We ship to a confirmed Paypal address, it's your responsibility to ensure the address is correct. Unable to deliver on 1st attempt, DOA will be voided.
  • The package is left outside for an extended period of time during extreme weather. (Once shipped, a tracking number will be provided, it's your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 3 hrs since the time of delivery, DOA will be voided.
  • The package is lost due to a package thief (If this happens, please contact your local USPS to file a claim)
  • We process case by case, let us know your thoughts to help us process the claims.
Shipping Policy
Shipping Policy
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🚚 Shipping Policy

Betta USA Aquatic

At Betta USA Aquatic, the health and safety of your aquatic animals are our top priority. Every live animal goes through a 14-day quarantine process at our facility before shipping. We highly recommend continuing quarantine after arrival to ensure long-term health and stability.

To promote a cleaner and safer transit environment, our fish are also fasted for 3 days prior to shipping.

📦 Shipping Methods & Carriers for Live Animal  Products

We currently offer the following options for live animals and small items:

  • USPS Priority Mail – $16 (1–3 business days)

  • UPS 2nd Day Air – $32

  • UPS Next Day Air – $55 (fastest and most reliable)

📦 All shipments include tracking.

Important Notice : Shipping costs for supplies (e.g., filters, decor, tanks) are based on location, package weight, and dimensions, with discounted rates provided by Shopify.
We do not profit from these shipping charges.

🆓 Free Shipping Eligibility

  • Live Animal Orders over $150 (subtotal after discounts) qualify for FREE UPS Next Day Air shipping.

  • Dry Goods Orders over $150 (subtotal after discounts) qualify for FREE UPS Ground shipping.

  • Combined orders (live animals + dry goods) also qualify for free shipping, but will ship separately.

📦 Shipping service for live animals is based only on the subtotal of the live animal portion of your order.

📧 Want to upgrade your shipping? Email us at supports@bettaaquatic.com — we’re happy to modify your order or send a custom invoice.

⚠️ Combining multiple separate orders will void free shipping eligibility.

💡 Important Shipping Notes

  • Shipping fees are non-refundable in the event of delays caused by shipping carriers.

  • The above rates apply to live animals and live plants only.

  • Supplies ship separately, based on location, weight, and dimensions.

🚗 Local Pickup Available

📍 13004 Murphy Rd, Suite 224, Stafford, TX 77477
🕐 Open Daily: 11:00 AM – 5:00 PM

🧪 Split Shipments

Live animals are always shipped separately and cannot be combined with:

  • Large items (e.g., canister filters, large driftwood, aquariums)

  • Dry goods, merchandise, or apparel

📦 Orders containing both live animals and dry goods will ship in separate packages with separate tracking numbers.

📅 Weekly Shipping Schedule

Day Shipping Type
Monday Live Animals Only
Tuesday Live Animals + Dry Goods
Wednesday Live Animals Only
Thursday Dry Goods Only
Friday Dry Goods Only
Saturday Dry Goods Only

📦 We ship from Stafford, TX, to all U.S. states except Alaska and U.S. territories.

🌴 Shipping to Hawaii

Yes, we ship to Hawaii!
📌 A valid import certification or permit from the State of Hawaii is required.

📧 Please email your documentation to: supports@bettaaquatic.com

📬 Lost or “Delivered but Not Received” Packages

If your tracking shows “Delivered” but you haven’t received your package:

  1. Contact the shipping carrier or your local carrier manager immediately (same day or next).

  2. They are the best point of contact for locating your package, as they manage your local delivery route.

📌 Betta USA Aquatic is not responsible for packages once marked as “Delivered.”
However, we understand how frustrating these situations can be. Please reach out — we’ll review each case individually and may offer a fair resolution to help share the loss.

These incidents are rare, especially when using UPS Next Day Air, known for its reliability and speed.

Thank you for your trust, patience, and continued support.
Your satisfaction and the well-being of your aquatic pets mean the world to us!

🧡
– The Betta USA Aquatic Team
📧 Email: supports@bettaaquatic.com
Platinum White Dumbo - Betta USA Aquatic

Platinum White Dumbo

$0.00 $24.95
Platinum White Dumbo - Betta USA Aquatic

Platinum White Dumbo

$0.00 $24.95

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